Every conversation, in order

Episodes

Owners and operators on how they actually built the thing. The year that nearly killed it, how they keep good people, and what they think happens next.

Episode 1 of The Front Desk with Shannon Quagliata, CEO of Open Houses Direct

EP 0132 min · 3 Sep 2026

AI won't replace agents. Here's what will.

Shannon Quagliata · CEO & founder, Open Houses Direct · Phoenix, AZ

Shannon started selling real estate in Arizona in 2005 with no budget for advertising, so she held open houses every single weekend. Within three years she was doing $350k a year in commissions off that one channel alone.

Then she started building the software she wished existed.

  • What made a top producer start building software for her own industry
  • What she got wrong building the first version of the product
  • Why every agent knows the open house sign-in sheet is full of fake names
  • Where she thinks AI actually fits between buyers, sellers and agents
Episode 2 of The Front Desk with Michael Flores, owner of Vantage Real Estate Group

EP 0230 min · 8 Sep 2026

Mission Command: How a Marine Veteran Runs a Real Estate Team

Michael Flores · Owner & lead agent, Vantage Real Estate Group · Katy, TX

Michael spent four years in the Marine Corps, then years in corporate America he could not wait to leave. He went full time in real estate in 2015 with a mortgage and three kids, and has since helped over a thousand families buy and sell homes.

He runs the business on a principle he learned in uniform. Set the mission, execute it, then go back and work out what you could have done better. Most people skip that last part.

  • What mission command is, and why closing the deal is not the end of the job
  • The year Hurricane Harvey wiped out the business, and what he went back to
  • Why he has phoned former team members to apologise for how he led them
  • What he thinks AI changes about getting found, and what it will never touch
Episode 3 of The Front Desk with Brian Pate, founder of Pate Realty Group

EP 0334 min · 5 Oct 2026

Why This Top Realtor Quit Growth to Reclaim His Life

Brian Pate · Founder, Pate Realty Group · Youngsville, NC

Brian got his real estate license in 1993 after borrowing $180 from his grandparents for the class. He built one of the top real estate teams in North Carolina while also running the number-one wedding DJ company in the US. Then, at the top of his game, he deliberately shrank the business back down to just himself.

This episode is about why he walked away from growth on purpose.

  • The 2am near-miss with a drunk driver that made him sell his DJ company
  • Letting his team go in 2019 to become a one-man operation again
  • The AI business partner running 24/7 on a Mac Mini in his house
  • Why he won't let AI anywhere near an actual client conversation
Episode 4 of The Front Desk with Judy Cazeau, principal broker at The OPAC Group

EP 0439 min · 30 Oct 2026

Judy Cazeau | The Power of Relationships in Real Estate

Judy Cazeau · Principal Broker, The OPAC Group · Cambridge, MA

Judy got into commercial real estate because she was nosy. She wanted to know why a restaurant that had been there her whole life was suddenly gone, and why the lights were on in buildings nobody seemed to use. Before that she was a social worker, helping homeless mothers regain custody of their children and find stable housing.

This episode is about how she made the move, and what she took with her.

  • Walking into a mostly residential firm and asking to be the commercial girl
  • Why commercial real estate is not for the weak, and how she learned when to let a client go
  • Touring 14 sites in a single day to bring The Sports Bra to Boston's Financial District
  • The advice she would give herself 10 years from now